Question 1

Do you offer any discounts?

Accepted Answer

Yes! We currently offer discounts for new clients and referral rewards. We also do our best to work within your budget whenever possible. If you're interested in service, reach out and we'll see what options are available.

Question 2

Do I need to be home during the cleaning?

Accepted Answer

Not at all. Many clients provide a door code or leave a key for us, while others prefer to be home during the service. Whatever makes you most comfortable works for us.

Question 3

Do you bring your own cleaning supplies?

Accepted Answer

Yes! We bring professional cleaning supplies and products selected for different surfaces and cleaning needs. If you have products you'd prefer us to use, or products you'd rather we avoid, just let us know.

Question 4

What's included in a Standard Clean?

Accepted Answer

A Standard Clean is designed to maintain a clean and comfortable home. Services include:

Dusting and wiping surfaces
Cleaning counters, mirrors, sinks, showers, tubs, and toilets
Exterior appliance wipe-downs
Microwave cleaning
Dishwasher loading or unloading
Trash removal
Bed making
Vacuuming and mopping floors

Question 5

What's included in a Deep Clean?

Accepted Answer

A Deep Clean goes beyond routine maintenance and focuses on detailed cleaning throughout the home. Services include:

All surfaces included in a standard clean
Baseboards, doors, trim, and light switches
Ceiling fans and light fixtures
Furniture dusting and detailing
Windows and window sills
Cabinets, walls, steps, and other surfaces with built-up grime
Wood surface cleaning and conditioning when appropriate
Exterior appliance cleaning, including stovetops
Complimentary microwave cleaning

Additional services such as oven cleaning, refrigerator interior cleaning, and curtain washing are available for an additional fee.

Question 6

What's included in a Move-In / Move-Out Clean?

Accepted Answer

Our Move-In/Move-Out Cleaning is designed to prepare a home for its next chapter. Services include:

Wiping blinds, ceiling fans, vents, and light fixtures
Dusting shelves, ledges, and appliance tops
Cabinet interior dust and crumb removal
Exterior cabinet cleaning
Scrubbing grime off walls, doors, trim, baseboards, windows, sills, and tracks
Cleaning mirrors, outlets, switches, and door knobs
Vacuuming, sweeping, and mopping
Spot treatment of stubborn buildup
Removal of rust, lime, and hard water deposits whenever possible using surface-safe methods

Question 7

How much will it cost?

Accepted Answer

We've made it easy! Use the quote estimator on our website to receive a fast estimate. For unique situations or specialty cleaning needs, feel free to contact us directly for a customized quote.

Question 8

How long does a cleaning appointment take?

Accepted Answer

The length of service depends on the size of your home, its condition, and the type of cleaning requested. We'll provide a time estimate when we schedule your service.

Question 9

Do I need to do anything before you arrive?

Accepted Answer

No major preparation is required. However, picking up personal items, clothing, and toys beforehand allows us to spend more time cleaning rather than organizing.

Question 10

What forms of payment do you accept?

Accepted Answer

Please contact us for current payment options and accepted payment methods.

Question 11

Can I request specific areas of focus?

Accepted Answer

Absolutely. Every home is different, and we're happy to prioritize specific rooms or tasks based on your needs.

Question 12

Do you clean pet-friendly homes?

Accepted Answer

Yes, the majority of homes we service come with pets. Please let us know about any pets in the home so we can ensure a smooth and safe cleaning experience.

Question 13

Will the same cleaner come each time?

Accepted Answer

As our team continues to grow, we do our best to provide consistency whenever possible. Every team member is trained to uphold the same high standards of care and attention to detail.

Question 14

What if I'm not satisfied with my cleaning?

Accepted Answer

Your satisfaction matters to us. If something doesn't meet your expectations, please contact us as soon as possible so we can make it right.

Question 15

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially around holidays and busy seasons, though we'll always do our best to accommodate last-minute requests when availability allows.